• Refund policy

Refund policy


Refund Policy – BloombyBunches Wholesale Fresh-Cut Flowers

Thank you for choosing BloombyBunches for your wholesale fresh-cut flower needs. We take pride in providing premium, handpicked flowers and subject all products to rigorous quality checks before shipment. However, as flowers are a natural and perishable product, certain limitations and conditions apply. Please read the policy below carefully before placing your order.

1. Damaged Products

If your flowers arrive damaged due to quality issues (e.g., petal rot, stem mold, or foliage disease) and not caused by shipping, we will review your claim for a refund or partial credit.

  • Claims must be submitted within 24 hours of delivery to: 📧 sales@bloombybunches.ca

  • Include clear digital photos of the affected flowers.

  • Claims submitted after 24 hours will not be accepted.

  • Do not discard damaged flowers until our team authorizes it, or your claim may be rejected.

2. 5% Loss Rule – Normal Floral Variance

Flowers are a natural product, and some imperfections and stem loss are expected.

  • A loss of 5–10% or fewer stems is normal and not eligible for refunds.

  • Slight petal damage, bent stems, or color variations are considered normal due to nature and transit.

  • During prep, florists often remove outer petals, leaves, and stems—this is standard floral handling, not a defect.

3. Rose Care Instructions & Customer Handling

  • Follow the care instructions provided with your order to ensure optimal flower performance.

  • A responsible person must be present at delivery to unpack and hydrate the flowers promptly.

  • Never store fresh-cut flowers in a home refrigerator or freezer.

  • We cannot guarantee vase life since handling and storage conditions are outside our control.

4. Missing Stems

If your box contains fewer stems than ordered:

  • Report the shortage within 24 hours to 📧 sales@bloombybunches.ca

  • Include your order number and photos of the flowers received.

  • A refund will be issued for the value of the missing stems only.

5. Flower Substitutions

In rare cases where a particular flower or color is unavailable:

  • We will attempt to contact you to offer a suitable substitution.

  • If we are unable to reach you, we reserve the right to substitute with a comparable flower of equal or higher value.

  • Substitutions will not be grounds for refund unless the product quality is compromised.

  • Example: We will not replace garden roses with carnations, but may swap one garden rose variety for another of similar style and value.

6. Claims, Refunds, and Replacements

If your order is damaged, incomplete, or contains a major color discrepancy:

  • Contact us immediately or within 24 hours of delivery at 📧 sales@bloombybunches.ca

  • Claims must include:

    • Photos of the issue

    • Order number

    • Description of the problem

  • We do not accept claims after the event date, or beyond 24 hours of delivery.

  • We will only refund or replace our own product—no reimbursement will be provided for flowers or supplies purchased elsewhere.

7. Shipping & Transit Considerations

We are not responsible for issues beyond our control, including but not limited to:

  • Carrier delays (FedEx, UPS, etc.)

  • Weather disruptions

  • Customs clearance (for remote or international zones)

  • Incorrect addresses provided by the customer

  • Minor damage due to transport (e.g., broken buds)

8. Cancellations

  • Orders canceled more than 30 days before the delivery date incur a $50.00 processing fee.

  • Cancellations between 30 and 12 days prior to delivery will be subject to a 25% cancellation fee.

  • No cancellations are allowed within 12 days of your scheduled delivery—you will be charged the full invoice amount.

  • Excessive change requests may incur additional administrative fees.

9. Supply Returns (If Applicable)

If you purchase floral supplies from us:

  • Supplies may be returned within 30 days of delivery, if unused and in new condition.

  • You are responsible for return shipping.

  • Damaged supplies should not be returned—we will replace those free of charge upon receiving photos.

  • Refunds will be issued once returns are received and processed (allow 5 business days).